Utility Billing

Welcome to the City of Iron River’s Utility Billing Department

Contact Information

Utility Billing Clerk:
Amanda Tukesbrey

Phone: (906) 265-4719 Ext: 105

deputyclerk@ironriver.org

Hours: M-F 7:00 AM – 3:30 PM

Billing Cycle and Due Dates

BELOW IS AN ILLUSTRATION OF THE CURRENT UTILITY BILLING CYCLE AND DUE DATES.

December Billing is for Water/Sewer/Garbage usage October 13 – November 13th.  Utility Bills are mailed the last business day of each month and are Due by 4:00pm the 25th of each month.  Late fees are applied and a Shut Off Notice is mailed and Due by 4:00pm on December 18th.  After 4:00pm Utility Bills not paid will be assessed the Delinquent Turn Off/On Fee of $80.00 and a work order will be issued to Shut the Water Off on December 19th.

NOTE: MONTHLY RATES ARE STILL BILLED EVEN IF WATER IS TURNED OFF WITH NO USAGE!

All water / sewer bills that are past due will be charged a 10% late fee the day proceeding the due date.

Full payment is due before water/sewer service is turned back on.

View the City of Iron River’s current water/sewer/garbage rate schedule.

Late Penalties

If payment is received after 4:00pm on the billing due date a 10% penalty will be automatically applied.

Please note that failure to receive your bill does not waive the past due penalty.

Water Shut Off

Water will be shut off if payment is not received before 4:00pm on the day of the Shut off date, a Turn off/On fee will automatically be charged of $80.00 and the account must be paid in full before water can be re-connected. Water shut offs must be paid by 3:00pm to have the water turned back on the same day once the account is paid in full.

Online Electric Billing

Utility Billing now has the option of emailing residents electronic copies of the City’s water and sewer bill. If you are interested in signing up for receiving yours via email, please email deputyclerk@ironriver.org stating you would like your bills emailed with the following information:

  • Name
  • Address
  • Email Address

Leaks & Water Line Break/Leak Credit Policy

Leaks

Unseen or unfixed, they can drip hundreds even thousands of gallons of water wastefully down the drain. If you have an unusually high water bill, you should please call us as soon as you get your bill and we can help determine the cause.

Leaks in toilets have been found to be the biggest culprits in causing both high water and sewer bills. Often leaks cannot be seen or heard. What should you do? The best way to test for a leaking toilet is relatively easy. Place some food coloring in the back of the tank. DO NOT FLUSH THE TOILET. Wait several minutes and see if any of the food coloring shows in the toilet bowl, indicating a leak. If you have more than one toilet, dye test them all.

Credit Policy

Water usage due to a water line malfunction or undetected faulty water equipment is eligible for a utility credit under certain circumstances.

The City Manager is authorized to reduce water/sewer usage as a credit on a customer’s utility bill if unforeseen metered leak is not due to inadequate maintenance, and metered usage exceeds the average monthly usage for the preceding 6 months by 10,000 gallons, the property owner may apply for an adjustment for the period during which the metered leak occurred. The adjustment may not exceed a 2 month period and may be adjusted up to x amounts of the gallons metered. This adjustment shall only be made available once every 3 years for each premise.

THE CITY MANAGER MUST APPROVE ALL WATER BILL ADJUSTMENTS,
BEFORE THE BILL IS ADJUSTED.

 

Solid Waste

The City of Iron River contracts with Great American Disposal for trash services and yard waste pickup.

DEFINITION OF SOLID WASTE: Garbage, trash, offal, dead animals, manure, paper, cans, cardboard, metal, plastic and glass cans, bottles and containers, straw, swill, partial or unwholesome meat or food, decayed vegetables, wire, wood, branches, and all other rubbish or refuse.

Solid Waste shall not include furniture, construction debris or building materials, machinery, or any item identified in City Ordinance 51.06

REFUSE COLLECTION
The City of Iron River has two days of garbage pickup. Please refer to the map for your pickup day. Each household is allowed no more than three 33 gallon containers or three 33 gallon plastic bags for pickup, so long as the container or plastic bag:

  • Is placed at curbside or in the usual pickup area not earlier than 6:00am on the day of the regularly scheduled pickup;
  • Does not exceed a weight of 50 pounds, and is tied or secured so that the contents will not spill out;
  • Can be picked up by the contractor’s sanitation crew without splitting or tearing;
  • Any additional 33 gallon plastic bag containing solid waste may be placed for pickup, if the bag has affixed to it an authorized sticker purchased from the city, or its authorized agent(s), at a cost of $2; and
  • For each 33 gallon plastic bag placed at the curb for pickup in excess of the weekly limit of 3 and for which an authorized sticker is not affixed, may be picked up at the discretion of the City Manager, and the property owners shall be billed in addition to the monthly charge for solid waste collected at a rate of $5 for each additional 33 gallon bag.

CURRENT RATES AND CHARGES

  • $12 per month for each single-family home and for each small commercial establishment.
  • $12 per month for each separate living unit in multiple-family structures up to 3 units, such as apartment houses or duplexes.
    Multiple-family structure having 4 or more separate living units and all commercial, industrial, retail, or service business, must have waste disposal with a contractor approved by the City Manager.

Utility Billing Rates

EFFECTIVE August 1, 2013

Monthly Rates

WATER

WATER

SEWER

GARBAGE

TOTAL

Minimum Water Usage 4,000 gallons

 

$26.50

$34.00 $12.00 $72.50
RATES PER 1,000 GALLONS OF ADDITIONAL USE $6.62 $8.50 $15.12

The City will apply a fee of $40.00 to turn off water if requested to do so temporarily. The City will also apply a fee of $40.00 to turn on water after it was shut off. Both fees will be charged at the time of disconnect.

All water / sewer bills that are past due will be charged a 10% late fee the day proceeding the due date.

Water Sewer Tap Fees

EFFECTIVE SEPTEMBER 2017

WATER TAP FEES:

Less than 1 inch – $1,500.00

SEWER TAP FEES:

Sewer – $1,000.00

Meter Test Fees

EFFECTIVE APRIL 9, 2013

Meter Test – Up to 1 inch – $80.00

Meter Test – For 1 ½ inch – $90.00

Meter Test – For 2 inch – $100.00

Deposit Charge for meter test larger than 2 inches – $100.00